Application Support Engineer - AI

Application Support Engineer - AI

• Global Technology Company with Household Name
• 12 Month Day-Rate Contract role – high likelihood of extension / a conversion to a permanent employee down the line
• Offering: $450 - 473 per day including super
• Hybrid work arrangement – 2 days per week in Sydney CBD office, 3 days WFH

Our client is a well-known, Global Tech Company that are helping companies all over the world enhance their workflow through their digital solutions.

*** Please Note: Due to the nature of the role, Candidates Must be based in Sydney and must be current Permanent Residents or Australian Citizens to be considered for this role ***

What’s in it for you?

• Join a reputable, Global Technology Company
• Leverage your AI experience in an application support role!
• Solve and troubleshoot complex application issues
• Supportive and inclusive team environment where idea-sharing and collaboration is encouraged
• Superior onboarding and training and development provided
• Hybrid working model outlined above
• Competitive Day Rate outlined above + a high likelihood this role will extend or be converted to a permanent position

What you’ll bring?

• Must have 2+ years of experience in either an application support or software development environment
• Experience being able to write and debug JavaScript AND/OR Java programming languages
• Excellent communication skills and ability to converse with clients
• Experience providing application / technical support over phone, email, chat
• Strong knowledge of the components in a web applications stack.
• Experience with relational databases (e.g. MySQL, Oracle).
• Experience using Linux/Unix OR Microsoft Server.
• Prior experience leveraging AI in an application support or software development role

What you’ll be doing?

• Working as part of the Application Support Team in Sydney to troubleshoot customer queries / issues
• Responding to tickets from customers / escalations that arise internally
• Providing support to users/administrators of this company’s platform over the phone and over Teams
• Working on a rostered work-week, mostly 7:30am – 3:30pm OR 8am – 4pm
• Contributing to the evolution of best practices for the delivery of support services in the organisation
• Leveraging AI to improve workflows and enhance the overall application support team’s service offering
• Understanding this company’s platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations

How to Apply?

To apply online, please click on the link below!

Alternatively, for a confidential discussion or to discuss other technology roles in Australia, please contact Jimmy Flynn on 0488 732 269.

Acknowledgement of Country

Salt respectfully acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We recognise the enduring connection that Aboriginal and Torres Strait Islander peoples have to the lands, waters, and skies.

We pay our respects to all First Nations Australians and their Elders past and present.

Salt acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We pay our respects to all First Nations Australians and their Elders past and present.